Commercial Operations Manager

Job Objective:

To manage and coordinate business operations related to sales, marketing, customer service, and pricing, with the aim of enhancing commercial performance and achieving sustainable revenue growth.

Tasks and Responsibilities:

• Supervise daily business operations and improve workflows to ensure efficiency and effectiveness.
• Support sales and marketing teams by developing performance tools, reports, and data analysis.
• Manage and enhance the sales cycle from start to finish (proposals, contracts, invoicing, follow-ups).
• Prepare and develop pricing strategies, monitor commercial offers, and negotiate with key clients.
• Coordinate with other departments (such as finance, supply chain, and customer service) to ensure integration of operations.
• Analyze markets and business data to identify growth opportunities and improve performance.
• Create and update policies and procedures related to business operations.
• Develop and use systems and technologies (such as CRM, BI tools) to improve efficiency and decision-making.
• Prepare periodic reports for senior management outlining commercial performance, trends, and recommendations.
• Lead and motivate the business operations team and develop their skills.

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field (Master’s preferred).
• 5-8 years of experience in business operations or sales management.
• Strong understanding of the sales cycle and business operations.
• Proficiency in CRM systems (such as Salesforce or Zoho) and data analysis software.
• High analytical and communication skills.
• Proficiency in English (written and spoken), along with Arabic.