Community Association Manager (CAM)

Description

Join Quail West as our next HOA Manager — a pivotal leadership role supporting the daily operations, architectural integrity, and long-term success of our vibrant residential community.

This role functions as the second-in-command for the HOA department and plays a vital leadership role in architectural review coordination, governance and compliance oversight, financial administration, and homeowner relations. The HOA Manager ensures operational continuity, sound decision-making, and professional member engagement — especially in the Director’s absence.

About Quail West

Quail West is one of Southwest Florida’s premier private clubs—where exceptional service, genuine hospitality, and a commitment to excellence define our culture. With an engaged membership, award-winning amenities, and a collaborative team environment, we take pride in creating a workplace that feels as rewarding as it is professional.

• This is a Full-Time, Salaried Position
• Pay rate: Competitive compensation starting at $85,000, with flexibility for highly qualified candidates.
• Work Schedule: Monday - Friday . Weekends as needed.

Why Join the Quail West Team?

• Free Employee Meals
• Excellent Paid Time Off program
• Free Employee Assistance Program, Short-term Disability, and Life Ins
• Discounts on retail items at the Golf Shop & Salon
• Amazing parties & celebrations throughout the year
• Great Benefits (medical, dental, vision, & more!)
• Playing and practice privilege
• And many more!

What You’ll Do

• Assist the Director with daily HOA operations, capital projects, and strategic initiatives.
• Serve as acting operational lead in the Director’s absence, ensuring workflow continuity and timely decision-making.
• Supervise, train, evaluate, and maintain time records for the HOA Coordinator.
• Professionally manage and de-escalate homeowner concerns using diplomacy and solution-oriented communication.
• Coordinate across security, landscaping, property services, compliance, and administrative teams to ensure efficient community operations.
• Conduct routine property inspections and initiate, track, and verify completion of work orders.
• Oversee ARB administrative processes including application intake, review coordination, and communication with applicants.
• Prepare ARB & HOA Committee meeting agendas, supporting documentation, and official minutes; publish decisions and maintain accurate records.
• Monitor approved construction and renovation projects for compliance with approved plans and governing standards.
• Track renovation and new construction timelines, including Site Plan Management (SMP) progress.
• Coordinate ARB billing, refunds, consultant invoicing, and builder compliance requirements.
• Oversee HOA/ARB compliance tracking and work order management software.
• Maintain governance records, community website, and Rules & Regulations updates.
• Issue No Objection Letters and manage closing-related documentation.
• Process invoices, credit card transactions, and checkbook entries in accordance with established internal controls.
• Track capital project invoices and support budget alignment and monitoring.
• Assist with annual budget and capital planning.
• Support monthly financial closing procedures and documentation.
• Coordinate community recognition programs (e.g. Yard of the Month)

Requirements

What We’re Looking For

• Active Florida Community Association Manager (CAM) license is required.
• Requires a high school diploma or GED; bachelor’s or associate degree preferred.
• Minimum of 5 years’ experience directly related to Community Association Management for large scale community 500+ homes specifically for Homeowner Associations.
• Requires ARC/ARB experience for homeowner’s association, a minimum of 3-5 years preferred.
• Strong knowledge of Florida Statutes Chapter 720, governing documents, and HOA operational best practices.
• Demonstrated leadership experience supervising administrative or operations staff within a community association.
• Strong organizational, leadership, regulatory knowledge, financial acumen, demonstrated professionalism, and exceptional communication skills.
• Must be able to use MS Office Suite, particularly Outlook, Excel and Word. Must be able to adapt to management software, work order, and computer programs being utilized.
• Notary Public (helpful for closings and association documentation).
• Must have strong multi-tasking and organizational skills
• Ability to interpret governing documents, policies, and applicable statues.
• Ability to interpret and follow verbal and written instructions.
• Ability to communicate effectively, both verbally and in writing and exercise diplomacy.
• Professional judgment, discretion, and confidentiality in handling records and resident matters.
• Interpersonal skills necessary to effectively interface with all levels of personnel and work in a team environment.

Why You’ll Love It Here:
At Quail West, we believe in recognizing great work, celebrating milestones, and creating a workplace where people love to come to work. This is an opportunity to take on a high-impact leadership role within a thriving, well-established master-planned community. You’ll work alongside experienced leadership while helping guide the operational excellence and long-term success of the association.

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• How long have you had your CAM license for?
• On a scale of 1 - 5 (1 being the lowest, and 5 being the highest), how confident are you in interpreting and applying Florida Statutes Chapter 720 and HOA governing documents?

Experience:

• HOA: 5 years (Required)
• Supervising: 3 years (Required)

License/Certification:

• CAM license (Required)

Ability to Commute:

• Naples, FL 34119 (Required)

Work Location: In person