Community Liaison– Client & Caregiver Growth

BrightStar Care of Honolulu is hiring a Community Liaison who combines genuine care for people with the capacity to execute consistently.

This is a high-ownership, high-visibility role. It directly impacts client acquisition, caregiver pipeline strength, community trust, and the first impression families and partners have of BrightStar. The role requires steady presence, strong follow-through, and the ability to stay responsive and organized over time.

This is not a role you fit in around other priorities. It works best for someone who can fully engage, stay present during the workday, and reliably follow through on commitments.

What Success Looks Like

Within your first 6–12 months:

• Inquiry calls are handled promptly and professionally, converting into qualified client starts through trust, clarity, and follow-through

• Community and referral relationships consistently contribute to new client inquiries

• A reliable caregiver pipeline is built through regular, in-person community outreach

• Sensi AI is clearly and confidently explained to families and partners, with growing awareness and adoption

• Follow-ups are completed, commitments are tracked, and communication loops are closed

• Internal teams experience you as proactive, dependable, and easy to work with

This role breaks down quickly if responsiveness slips, follow-through is inconsistent, or community commitments are delayed or missed.

What You Will Do

• Handle inbound inquiry calls with empathy, clarity, and professionalism, supporting client acquisition and trust-building

• Build and maintain long-term relationships with caregivers, community organizations, and referral partners

• Represent BrightStar at community events, job fairs, and outreach activities, typically 2–4 touchpoints per week

• Actively attract caregivers through in-person, relationship-based engagement

• Support client acquisition by building referral relationships and moving inquiry conversations forward through consistent follow-through

• Lead education and promotion of BrightStar’s Sensi AI care technology

• Track conversations, commitments, and next steps to ensure nothing falls through

• Coordinate closely with recruiting, scheduling, and care teams to align efforts and outcomes

• Represent BrightStar Care of Honolulu with warmth, credibility, and high standards

Capacity & Availability Expectations

This role requires sustained focus and emotional steadiness. It is best suited for someone who:

• Can be fully engaged and responsive during standard business hours

• Has flexibility to attend occasional early morning, evening, or weekend community events

• Is not regularly pulled away by competing obligations during the workday

• Has the energy to balance outward-facing community work with timely follow-up and internal coordination

This role tends to work best for someone in a season of life where consistency, availability, and reliability are realistic and sustainable.

Prerequisites for Success

• 3+ years of experience in a relationship-driven, client-facing, community outreach, partnerships, recruiting, or growth-oriented role

• Experience supporting client, customer, or referral-driven growth through conversations and follow-through

• Proven ability to manage priorities, follow-through, and communication independently

• Comfort handling inbound inquiry calls and initiating outbound outreach

• Willingness and ability to be visible and mobile in the community

• Comfort learning and explaining technology-based solutions to non-technical audiences

• Professionalism, sound judgment, and emotional steadiness in a fast-paced environment

We are intentionally selective for this role. Applicants should be prepared to discuss specific examples of ownership, follow-through, and relationship building.

This Role Is Not a Fit If You

• Struggle with consistency or responsiveness

• Need frequent reminders to complete follow-ups

• Are juggling multiple major commitments that regularly disrupt your workday

• Prefer behind-the-scenes or highly routine work

• Are uncomfortable being part of client and caregiver growth outcomes

Why BrightStar Care of Honolulu

We live our Hōkū‘alohi Promise: to provide the kind of care we would want for our own loved ones. We value compassion, professionalism, and excellence, and we invest in people who take pride in doing meaningful work well.

This role carries real responsibility and real opportunity. Strong performance is visible, valued, and can grow in scope as the organization grows.

If you are looking for a role where client growth, caregiver engagement, and consistent execution truly matter, and where average is not good enough, we want to hear from you.