Community Manager

Grubb Ventures is an award-winning boutique real estate development, management, and commercial leasing company that creates and redevelops high-quality communities in infill locations in the Research Triangle Region of North Carolina. We pursue excellence by:

• Building award-winning assets with superior returns for our investors.
• Providing outstanding service to our tenants and residents.
• Rewarding performance and creating an environment of collaboration and belonging for our team.

Job summary:

The Community Manager is a leader within the Residential Property Management team, responsible for delivering a best-in-class living experience at a Class A, luxury multifamily community. This role oversees all operational, financial, leasing, and customer experience functions while upholding the highest standards of service, presentation, and brand excellence. The Community Manager serves as the face of the community, driving occupancy, maximizing revenue, and cultivating a refined, hospitality-driven environment for residents, prospects, and partners.

Responsibilities:

• Champion a hospitality-first approach to resident service, ensuring every interaction reflects a high-touch, luxury experience.
• Serve as the primary ambassador of the community, maintaining impeccable curb appeal, common areas, and amenity spaces at all times.
• Build strong, trust-based relationships with residents, proactively addressing concerns with discretion, professionalism, and urgency.
• Curate and oversee upscale resident events, programming, and experiences that enhance community engagement and resident retention.
• Enforce community standards and lease agreements consistently while maintaining a polished, customer-focused approach.
• Develop and execute strategic leasing and renewal initiatives to achieve and sustain optimal occupancy and revenue performance.
• Oversee all leasing operations, including tours, prospect follow-up, application approvals, move-ins, renewals, and resident retention strategies.
• Lead the execution of sophisticated marketing campaigns utilizing digital platforms, social media, virtual tours, and local partnerships.
• Monitor market trends, pricing, and competitor activity to ensure the community remains positioned as a top-tier market leader.
• Collaborate with ownership and leadership on revenue management strategies, concessions, and pricing adjustments.
• Prepare, manage, and oversee the community’s operating budget, ensuring alignment with ownership expectations and financial targets.
• Drive disciplined expense management while preserving the quality, aesthetics, and service levels expected of a Class A property.
• Oversee rent collection, delinquency mitigation, and revenue optimization efforts.
• Analyze financial statements, operational reports, and KPIs to inform strategic decisions and improve asset performance.
• Recruit, train, and lead a high-performing, service-oriented on-site team aligned with luxury hospitality standards.
• Set clear performance expectations, provide ongoing coaching, and conduct performance evaluations.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Ensure staffing levels and schedules support premium service delivery and operational efficiency.
• Oversee daily operations, maintenance workflows, preventive maintenance programs, and capital improvements.
• Manage vendor relationships, contracts, and service delivery to ensure superior workmanship and responsiveness.
• Conduct regular property walks and inspections to ensure safety, cleanliness, and adherence to brand standards.
• Partner with maintenance leadership to preserve asset condition, curb appeal, and long-term value.
• Ensure full compliance with all federal, state, and local regulations, including Fair Housing and safety requirements.
• Maintain accurate documentation, reporting, and records in accordance with company and ownership standards.
• Proactively identify risks, escalate issues, and implement corrective actions as needed.

Essential skills for this position include:

• Proven experience as a Community Manager in Class A multifamily properties, with a successful track record in lease-up situations
• Strong knowledge of leasing practices, fair housing laws, and property management regulations
• Financial acumen, including budgeting, rent collection, expense control, and financial reporting
• Experience leading, training, and supervising on-site teams
• Familiarity with property management software and leasing platforms (e.g., Yardi, Entrata, or similar).
• Effective marketing skills, including use of digital platforms, social media, and local outreach
• Ability to manage vendors, maintenance workflows, and operational priorities
• Excellent organizational skills with the ability to manage multiple responsibilities simultaneously
• Demonstrated ability to provide excellent customer service, handle multiple priorities, and interact professionally with residents, staff, vendors, and management.

Education and Experience:

• Bachelor’s degree in business, property management, hospitality, or a related field preferred.
• 5+ years of experience in multifamily property management, leasing, or residential customer service; experience in a supervisory or team-lead capacity preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Previous experience in a Lease-Up strongly preferred
• Must obtain the Fair Housing Certification within 30 days of hire and prior to interaction with prospects or residents
• Must be able to work evenings and some weekends
• Valid Driver's License

Why work with Grubb Ventures?

We have a passion for serving others – our people, our investors, our tenants, and the community. At Grubb Ventures we have a deep commitment to creating properties that enhance the community and support the wise use of resources. We consistently donate time and resources to expand housing opportunities, support local artists and build a more vibrant community. Our team is committed to service, innovation, quality, integrity, and sustainability.

What We Offer:

• Industry-leading salary and performance-based incentives
• Eligibility for quarterly bonus
• Leasing and renewal bonuses
• Comprehensive benefits package including health, dental, and vision insurance
• Top-Tier Paid Time Off benefits
• Retirement savings plan with company match
• Opportunities for professional development and career growth
• A supportive and dynamic work environment

Grubb Ventures is an equal employment opportunity employer. Grubb Ventures’ policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Grubb Ventures also prohibits harassment of applicants or employees based on any of these protected categories. It is Grubb Ventures’ policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Multifamily Property Management: 5 years (Required)
• Lease-Up: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• Certified Apartment Manager (Preferred)
• Accredited Resident Manager (Preferred)

Ability to Commute:

• Raleigh, NC 27612 (Required)

Ability to Relocate:

• Raleigh, NC 27612: Relocate before starting work (Preferred)

Work Location: In person