Community Officer

Job Title: Community Officer (Property / Community Management)

Location: Dubai, UAE
Employment Type: Full-Time

Job Summary:
We are seeking a Community Officer to manage day-to-day communication with residents and support the smooth operation of residential communities. The role focuses on customer service, coordination of maintenance services, and ensuring community rules and service standards are maintained.

Key Responsibilities:

• Act as the main point of contact for owners and tenants within the assigned community
• Receive and resolve resident inquiries, complaints, and service requests in a timely manner
• Educate residents about community rules, regulations, and procedures
• Coordinate with maintenance and facility management teams for service requests and repairs
• Conduct routine community inspections to ensure cleanliness, safety, and proper maintenance
• Monitor soft services (cleaning, security, landscaping, pest control) and hard services (MEP, HVAC, maintenance)
• Coordinate move-in and move-out procedures and issue NOCs as required
• Maintain accurate resident records and update the owner/tenant database
• Assist in service charge communication and follow up with residents when required
• Monitor contractors and ensure services are delivered according to agreed standards (SLA)
• Prepare daily and weekly reports on complaints, inspections, and community issues

Requirements:

• Bachelor’s degree or Diploma in Business Administration, Facility Management, Engineering, or related field
• Minimum 4 years of experience in property management, community management, or facility management
• Experience handling tenant relations and maintenance coordination in residential communities
• Knowledge of service requests, work orders, and NOC procedures
• Basic understanding of facility management operations (soft and hard services)
• Good communication and problem-solving skills
• Proficiency in MS Office (Word, Excel, Outlook)

Preferred:

• Experience with CAFM/Helpdesk systems
• Experience in UAE residential community or property management companies

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

• Years of Exp in property management, community management, or facility ?management?
• Have you worked in a residential community, apartment building, or villa community before?
• Are you Comfortable With the Location & Salary?
• Are you familiar with move-in / move-out procedures and issuing NOCs?