Complex Reservation Agent

Al Habtoor City Hotels is a prestigious complex in the heart of Dubai, featuring three world-class properties: Hilton Dubai Al Habtoor City, V Hotel Dubai, and Al Habtoor Palace. Together, we deliver exceptional guest experiences, offering luxury, lifestyle, and unparalleled hospitality.

We are looking for a dedicated and customer-focused Reservations Agent to join our team and deliver an outstanding booking experience to our valued guests.

Key Responsibilities:

• Handle all incoming reservation requests via phone, email, and online channels in a professional and timely manner.
• Maximize room sales by upselling and promoting hotel services, packages, and special offers.
• Ensure all reservations are accurately entered into the system, following hotel policies and procedures.
• Maintain effective communication with other departments (Front Office, Sales, Revenue) to ensure guest requirements are met.
• Assist with inquiries regarding rates, availability, hotel facilities, and services.
• Follow up on pending bookings and ensure guest satisfaction throughout the pre-arrival stage.
• Support the Reservations Manager in achieving departmental goals.

Requirements:

• Previous experience in a reservations, front office, or call center role in the hospitality industry is preferred.
• Strong communication and interpersonal skills.
• Proficiency in English (both written and spoken); knowledge of Arabic or other languages is an advantage.
• Familiarity with Opera PMS or similar hotel reservation systems is desirable.
• Attention to detail and ability to work in a fast-paced environment.
• A positive, professional attitude with a passion for guest service.

What We Offer:

• A competitive salary and benefits package.
• Accommodation, transportation, and duty meals.
• Comprehensive learning and development programs through Hilton University.
• Career growth opportunities within Hilton Hotels worldwide.
• An inclusive and supportive team culture.

Job Type: Full-time