COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

A hotel concierge is responsible for ensuring a positive guest experience by providing personalized services and assistance. Key duties include making reservations for dining or entertainment, arranging transportation, providing recommendations for local attractions, and resolving guest issues. They also handle various administrative tasks, answer inquiries, and may help with check-in/check-out.

ESSENTIAL RESPONSIBILTIES

• Guest services and support:
• Greet guests, assist with check-in/check-out, and handle their requests with a friendly and professional demeanor.
• Reservations and bookings:
• Make reservations for restaurants, events, tours, spa services, and other entertainment on behalf of guests.
• Information and recommendations:
• Provide recommendations and information on local attractions, shopping, dining, and other amenities.
• Arranging services:
• Coordinate transportation, luggage assistance, and other special requests.
• Problem-solving:
• Address and resolve guest complaints and issues, acting as a liaison between the guest and management when necessary.
• Administrative tasks:
• Manage incoming and outgoing deliveries, answer phones, process payments, and assist with on-site events.
• Local networking:
• Build and maintain a network of local contacts, service providers, and businesses to better serve guests.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional communication, interpersonal, and problem-solving skills are crucial.
• A deep knowledge of the local area, including attractions, restaurants, and events, is essential.
• Proficiency with booking and property management software is often required.
• Emotional intelligence, professionalism, discretion, and the ability to multitask and remain calm under pressure are important.
• A high school diploma or GED is the minimum requirement, though a hospitality-related diploma or degree can be beneficial.

PHYSICAL DEMANDS

• Standing and Walking: You'll need to stand and walk for extended periods throughout your shift, often for the entire shift.
• Reaching and Bending: Duties include reaching, bending, and sometimes stooping, kneeling, or crawling.
• Pushing and Pulling: You will need to push and pull as part of your daily tasks.

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!