Concierge Lounge Attendant/Renaissance St. Louis Airport Hotel

Description:

Job Overview:

Full-Time Positions

The Concierge Lounge Attendant at a full-service Renaissance hotel in St. Louis is responsible for delivering elevated, personalized service to guests with lounge access, ensuring a refined and welcoming experience that reflects the Renaissance brand standard. This role supports the hotel’s commitment to lifestyle hospitality by creating a warm, engaging atmosphere while maintaining the highest standards of presentation, cleanliness, and guest satisfaction.

Guest Experience & Service

• Greet guests warmly.
• Provide attentive food and beverage service during breakfast, evening hors d’oeuvres, and other service periods.
• Anticipate guest needs and respond promptly to requests.
• Offer knowledgeable recommendations about hotel amenities and local attractions in St. Louis.
• Address guest concerns professionally and escalate issues when appropriate.

Food & Beverage Presentation

• Set up, replenish, and break down food and beverage stations according to brand and health standards.
• Monitor product freshness, quality, and presentation throughout service.
• Maintain cleanliness of buffet areas, seating, and service stations.

Operational Excellence

• Follow food safety and sanitation guidelines.
• Track inventory and communicate restocking needs.
• Coordinate with culinary, front desk, and housekeeping teams to ensure seamless service.
• Maintain a polished, professional appearance in alignment with Renaissance brand standards.
• Greet all guests in a warm and enthusiastic manner
• Ensure guests are satisfied & fulfill any additional requests
• Ensure Food & Beverages are sufficiently stocked at all times
• Answer questions regarding the food, the hotel & local area

Requirements:

Ideal Skills & Qualifications

• Strong hospitality mindset with a passion for guest engagement.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced, high-visibility environment.
• Attention to detail in cleanliness, presentation, and service timing.
• Knowledge of local St. Louis attractions, dining, and entertainment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

• Pushing, bending, stooping, upward reaching, manual dexterity.
• Minimum lifting of 50 pounds.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.
• Extended periods of standing and guest interaction
• High school education preferred. Relevant training and experience required.
• Ability to timely obtain any required licenses or certificates.