Consultant

Mangaluru, India

Job Description

Understand the SAF Basis Team functioning and process model
Knowledge ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC etc
Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding
Associate should be capable of delivering the targets in Scope of work however is not limited to it solely
Know the point of contact in each team for issue resolution
Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issues
Write KBA's (Knowledge Based Article) describing workarounds
Create reporting: SPC ticket trend and root causes per week
Roll-out procedure changes to/within SAF colleagues per SPC release
Provide consolidated feedback from SAF colleagues/Operations to PO
Maintain documentation of manual tasks
Support during procedure executions
Document update know-how
Major team involved in solving productive tickets for topic area
Be familiar with Problem record process
Work on problem records as problem processor or problem coordinator
Know how to maintain E2E service automation (service definition/ mapping / routing…)
Conduct the KBA training

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For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Antonette Nirisha

Recruiter Email ID: Antonette.Nirisha@nttdata.com

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

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