Contact Center Agent

About Bordner Home Improvement
Do you have the knack for customer service and are sales minded? If so, then consider Bordner Home Improvement for your final career move. We are one of the leading locally owned home improvement contractors in Kansas City. Homeowners choose us for our relationships focused and results driven process.

Overview

As a Contact Center Agent, be one of the first that will have the opportunity to build a connection with a potential client to make their dream project happen. We are looking for team members who are passionate about creating positive interactions and are able to stage sales for our Design Consultants. If you are searching for an opportunity to grow on a team that is focused around people and has a sales bent then apply today!

Responsibilities

• To understand the homeowner's needs, verify basic information, and create excitement around their home improvement project (roofing, siding, window, or bath) in order to set a solid appointment for the Design Consultant.
• To confirm next day appointments.
• To monitor emails, CRM pipelines, internal communications, text messages, and phone calls.
• To answer and direct calls to the appropriate department.
• To help with special projects.
• To keep a team mentality and remain flexible with the company's growing needs.
• To be self-driven to hit sales and performance targets.

Qualifications

• Prolific and positive communicator over phone, email, text, and in person.
• A people-person that can rapidly build rapport with a potential customer.
• Able to absorb industry knowledge for our products and services.
• A blend of appointment setting and inside sales experience preferred.
• Able to work with a team to handle all incoming conversations with homeowners.
• Able to notate main points of a conversation in detail and follow proper documentation procedure.
• Must have a quiet working environment at home with reliable internet.
• Please do not apply if you have ever been told you sound like a robot over the phone, do not like change, or are a solo-act.

Why Bordner Home Improvement?

• Starting pay of $18 per hour (with commissions/bonus average pay is between $26-$30 an hour)
• Work from home flexibility after training
• Saturdays are required
• Bonuses and Commissions
• Health, Vision, Dental Coverage starts day one
• Accrued PTO and Sick Leave
• 401K with a match
• Flex Spending Account
• Life Insurance