Contact Center Agent

Role Description:

This is a full-time on-site role as a Call Center Agent. The Call Center Agent will be responsible for handling incoming calls from customers, providing accurate and relevant medical advice, and referring callers to appropriate medical professionals if necessary. The Call Center Agent will also maintain up-to-date knowledge of medication and medical conditions, and conduct follow-up calls with customers as required:

• Receive& handle customer orders through phone calls.
• Enter the customer information into the system.
• Perform the payment online task.
• Receive, handle, track & close the customer inquiries.
• Receive the customer complaints& feedback through the various communication channels, handle it and escalate it to the Customer Centric Agent for further closure.
• Perform the job of medical consultancy and reply to all the customer inquiries.
• Social Media Applications handling:

1-Instagram Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages).

2-WhatsApp Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages, update the daily status with the daily offers).

QUALIFICATIONS & EXPERIENCE:

1. Minimum Qualifications and Experience: Bachelor Degree of Pharmacy or any equal qualification.

2. Years of Experience: Fresh graduate is preferred.

3. Language: Arabic, English

• Ability to work well in a team environment and take direction from supervisors
• Fluency in both Arabic and English languages
• Basic computer knowledge and experience with Microsoft Office suite

Job Type: Full-time

Application Question(s):

• Bachelor Degree in Pharmacy.

Experience:

• pharmaceutical Call Center Agent: 2 years (Required)