Content Developer

Austin, United States

Date: Sep 10, 2025

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Content Developer
Job Title: Training and Development Spec4
Agency: Health & Human Services Comm
Department: Curriculum Dev & Training
Posting Number: 8715
Closing Date: 10/10/2025
Posting Audience: Internal and External
Occupational Category: Education Training and Library
Salary Group: TEXAS-B-21
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Abilene; Arlington; Austin; Brownsville; Bryan; Corpus Christi; Dallas; Fort Worth; Grand Prairie; Houston; Laredo; Lubbock; Mcallen; San Antonio; Waco
MOS Codes: 0233,0277,0306,0577,0691,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,5977,6077
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47D,47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0
82A0,83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN

Job Description

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Program Specialist IV, Content Development position within the Office of Access and Eligibility Services. The Office of Access and Eligibility Services is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.

The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.

The Program Specialist IV, Content Developer, reports to the Content Development Manager in the Office of Learning and Professional Development (OLPD) section in the Office of Access and Eligibility Services (AES). The position performs highly complex (senior-level) consultative services and technical assistance work to include overseeing the development of advanced educational programs, the implementation and evaluation of initiatives and special projects for the AES Deputy Executive Commissioner Areas including: Texas Works (TW), Medicaid for the Elderly and People with Disabilities (MEPD), the Community Partner Program (CPP), strategic initiatives, and other special projects as assigned. The position coordinates and collaborates with project stakeholders and internal partners including AES Operational Support offices, Leadership, Policy, Operations, Subject Matter Experts, and Social Services Applications in program development, review, feedback, implementation, evaluation, and reporting as determined by each project. The work involves, planning, coordination, research, assessment, analysis, design, development, implementation, evaluation and ongoing revision of major agency educational programs, initiatives and special projects. The position coordinates with program development partners, oversees the design and development of blended learning solutions to include eLearning, instructor-led classroom sessions, and webinar solutions for diverse audiences. The position participates in the writing of interactive knowledge checks, quiz questions, exercises, and activities. The position develops software simulations for agency systems, as required. The position will manage multiple, simultaneous projects, and may determine the methodology and delivery of educational courses. The position supports OLPD in resolving curriculum and technical related issues. This position uses specialized software and technologies to develop learning solutions, and works under limited supervision, with moderate latitude for the use of initiative and independent judgment. This position may be assigned specific Basic Skills Training content, TIERS Release projects, special projects and/or float between unit training needs and projects as assigned.

Essential Job Functions

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Works collaboratively to identify innovative and effective solutions for internal and external customers.

Coordinates and collaborates with project stakeholders and internal partners to lead or participate in the development of design documents that outline instruction, assessment, evaluation and implementation strategies for the ongoing educational needs required of the AES Eligibility Operations workforce, and Community Partners. Conducts research, assessment, and policy and process analysis to identify gaps for program development. 20%

Oversees the design and development of educational program materials for Eligibility Operations and Community Access and Services using adult learning theory, a systematic process such as ADDIE, and a variety of methods including: instructor-led, webinars, web-based or eLearning solutions, job aids, and other performance support tools for AES strategic initiatives, new employee basic skills training, ongoing skills training, regularly scheduled TIERS system update release training, policy changes, new program implementations, and other required revisions. Provides guidance to team members in the development and integration of new methods and procedures through training materials. 25%

Uses multiple technologies such as Microsoft Office Suite, Adobe, Audio, Video, or related software to coordinate the development of Instructor Led Training (ILT), blended learning, web-based or eLearning solutions for AES Eligibility Services and Community Partners. 20%

Consults with area management in the design and development of methods for the assessment and evaluation of the effectiveness of educational products and systems, including formative and summative evaluations and other evaluative methodologies. Collects, organizes, analyzes and prepares materials for reports as needed. Reviews and evaluates information on service delivery system methods, outputs and activities to identify gaps in required skills and recommends solutions for improvement. 10%

Communicates effectively with team members, subject matter experts, and other stakeholders by developing and maintaining relationships using established communication tools, and processes. Works with program team members to determine training needs to address trends identified and resolving technical problems with online training materials and learning management system.10%

Stays abreast of current agency processes; assesses and analyzes immediate and emerging educational needs for eligibility workforce and others, as appropriate. Maintains liaison with program management to coordinate the development, effectiveness and use of printed and web-based products. 5%

Formulates and recommends policies and procedures for educational design, development, implementation and evaluation to TDD management for ongoing program and process improvement. 5%

Represents the program area at meetings, conferences, seminars, panels and committees as needed. 5%

KSAs

Knowledge of local, state, and federal laws related to HHSC programs such as Texas Works and Medicaid for the Elderly and People with Disabilities programs: public administration and management techniques; statistical analysis processes; research techniques; marketing techniques; and of program management processes and techniques.

Demonstrates effective communication both orally and in writing. Skill in planning, development, implementation and analysis of agency educational programs.

Analyzes information and solve problems; organize and prioritize information; coordinate and collaborate with program partners and stakeholders; market programs; develop, evaluate, and interpret policies and procedures; and to train, lead, and prioritize employee workloads.

Considerable knowledge of and ability to apply instructional design and curriculum development principles, including creation of design documents, course outlines, storyboards, and development and testing of learning objectives.

Applies adult learning principles, practices, and techniques to an eLearning and/or blended environment.

Develops ILT, blended learning, web-based or eLearning solutions using multiple technologies such as Microsoft Office Suite, Adobe, Audio, Video, or related software for use with large audiences, multiple instructors, and to prepare concise evaluation reports.

Skill in identifying measures or indicators of program performance and in operating computers and applicable software.

Performs as part of a team by contributing to the formulation of short and long term goals, departmental and work planning, and developing effective communication strategies and relationships with others.

Initial Screening Criteria

Graduation from an accredited four-year college or university with a bachelor’s degree. (Preferred)

Three years experience working in programs administered by AES, as applicable for position, specifically Medicaid for the Elderly and People with Disabilities, with a secondary focus in Texas Works, SNAP program. (Required)

Two years of professional experience in curriculum development using instructional systems design (ISD) for adult learners. (Preferred)

Three years experience applying Medicaid for the Elderly and People with Disabilities (MEPD) Program Policy, including both MEPD Part 1 - Community Based Care programs and MEPD Part 2 – Nursing Facilities and Waiver programs as applicable for position. (Required)

Experience applying adult learning principles, practices, and techniques to an Instructor Led, elearning and/or blended environment. (Required)

Experience developing elearning and online training using Microsoft Office Suite, Adobe and/or Articulate development software (or similar) packages. (Preferred)

Experience performing as part of a team by contributing to the formulation of short and long term goals, departmental and work planning, and developing effective communication strategies and relationships with others. (Required)

Application shows a willingness to travel up to 25% of the time. (Required)

Additional Information

Applicants selected for hire will be required to pass background and other due diligence checks.

There will be an oral interview, a presentation requirement, and an in-basket exercises as part of this selection process.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin

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