Contracting and Tour Assistant (Travel & Tourism Company)

1. Key Responsibilities1. Tour Coordination & Operations

• Assist in organizing and operating Group and FIT tours as per confirmed itineraries.
• Coordinate logistics including transportation, hotel bookings, activities, and tour guides.
• Monitor daily tour activities and ensure all arrangements are executed smoothly.
• Support in resolving minor operational issues to maintain service quality.

2. Guest Service & Communication

• Assist guests during arrival, departure, and throughout their stay when assigned.
• Respond to guest inquiries professionally and promptly.
• Support tour leaders and guides by ensuring they have accurate information and timely updates.
• Maintain a high standard of customer service throughout the guest journey.

3. Administrative Support

• Assist in data entry, filing, and maintaining operational reports.
• Prepare tour expense reports and support reconciliation of invoices with the finance team.
• Maintain accurate and up-to-date tour files and records.
• Support the Operations Manager with daily administrative and logistical tasks.

4. Coordination with Internal Teams

• Communicate with sales, reservations, and accounts teams to ensure smooth tour operations.
• Provide operational feedback to improve service efficiency and quality.
• Prepare tour documents such as vouchers, itineraries, guest lists, and name tags.
• Coordinate with hotels, transport providers, guides, and activity suppliers for confirmations and updates.

Qualifications & Requirements

• Bachelor’s Degree in Tourism, Hospitality Management, or related field (preferred).
• 0–2 years of experience in tourism, travel, or hospitality (fresh graduates welcome).
• Basic knowledge of tour operations and travel logistics.
• Excellent communication skills in English (other languages are a plus).
• Proficient in MS Office (Excel, Word, Outlook).
• Strong organizational skills and attention to detail.
• Positive attitude, team player, and willingness to learn.
• Ability to work flexible hours during peak seasons.

Key Skills

• Customer service orientation
• Time management
• Problem solving
• Multitasking ability
• Coordination and communication
• Attention to detail

Job Type: Full-time