Control Room Operator

Brief Roles and Responsibilities:

• Must be able to liaises with customers that require assistance including telephonic queries;
• Shall assist customers with any issues using intercom;
• Liaise with supervisors and attendants for coordinated operation;
• Shall investigate and documented any discrepancies;
• Shall view real-time CCTV monitors to report any unusual and suspicious behavior;
• Monitoring the work environment and equipment at the workplace;
• Record, investigate and correctly respond to customer queries and complaints;

Qualifications:

• At least 2 years' customer services experience,
• At least 1 years’ experience of working in a supervisory role in customer services industry,
• Must be IT literate and holding a diploma or degree,
• Strong interpersonal and communication skills and to remain calm in difficult demanding situations ,
• Ability to provide and complete reports and documentation,
• Language skills: English, Arabic is a plus,
• Qatari driving license is a plus.

Job Type: Full-time

Pay: QAR2,900.00 per month

Education:

• Diploma (Required)

Experience:

• Customer Service: 3 years (Required)

Language:

• English (Required)
• Arabic (Required)