Coordinator, Functional Systems

The successful candidate for the Coordinator, Functional Systems will work to gain an in-depth knowledge of tuition and fees and Bursar business processes. They will act as the primary liaison between university departments and the Bursar’s Office for posting charges, credits, reversals, and adjustments to student accounts. They will use that knowledge to coordinate our business processes with campus departments. This individual will also create and run reports as well as assist with providing excellent customer service for university departments and student/parent inquiries. The individual will need to be able to gather information from customers and stakeholders and then apply technical analysis on the back end to make improvements to systems and processes.

This position has the option to be hybrid/remote after the training period.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Technical and Analytical Support:

• Responsible for the testing and accuracy of tuition rates in the student system and Tuition calculator on the University of Arizona Bursar website.
• Gather and analyze information from different stakeholders to implement for tuition.
• Ensure proper implementation in the student system, ensuring alignment with ABOR-approved rates and institutional policies.
• Generate reports for gathering necessary data for test cases.
• Test the accuracy of tuition data in the system each semester, with advanced Excel skills required.
• Investigate discrepancies and resolve tuition and fee issues related to student accounts, applying root cause analysis to ensure timely and accurate processing.
• Conduct website maintenance of monthly reviews of the Bursar website to identify and correct broken links or outdated content.
• Maintain detailed documentation of testing procedures, tuition configurations, and provide resolutions.
• Other Tuition-Related Technical Duties: Support ad hoc projects involving tuition and system upgrades.

Technical Liaison:

• Act as the primary technical liaison between university departments and the Bursar’s Office for posting charges, credits, reversals, and adjustments to student accounts. Coordinate and facilitate training for new department staff to gain necessary access to post charges, credits, reversals, and adjustments to student accounts.
• Lead the development and implementation of technical services for the unit and in collaboration with the campus department.
• Lead campus department implementation, integration, and maintenance of applications to support posting charges and credits to student accounts.
• Conduct thorough testing and pilot implementations to verify that software functions as intended in the unit environment.
• Conduct data analysis to recognize patterns and identify performance improvement opportunities.
• Develop detailed documentation and training materials to facilitate ongoing use and maintenance of the software.
• Provide analysis to identify critical issues/questions around key performance metrics.
• Understand business requirements and the technical deployment, configuration, and integration of solutions in the department.

Reporting & Customer Support:

• Create, modify, and run reports to evaluate and improve organization/planning and management of processes, continuously analyze and identify efficiencies for processes.
• Perform data analysis and create reports using information from various sources and systems.
• Create reports in Analytics and PeopleSoft.
• Provide customer service to students, parents, and departments, by addressing tuition, fees, and Bursar-related inquiries; leverage reporting to support and assist with these inquiries.

Third Party Support:

• Assist with the University’s Third-Party Billing Responsibilities.
• Assist with duties related to third-party billing that support student financial accounts with external sponsors.
• Assist in invoicing and tracking payments from third-party sponsors, including employers and military branches.
• Assist with helping students resolve third party billing inquiries related to the student accounts.
• Assist in the creation and maintenance of an organized billing system for third-party payments and provide customer service to students and sponsors.

Knowledge, Skills, and Abilities (KSAs):

• Ability to analyze and evaluate data.
• Ability to work independently.
• Ability to communicate effectively in writing and verbally.
• Skill in Excel to support reporting and analysis.
• Skill in creating reports to support decision making.
• Strong organizational, critical thinking, and follow-through skills.
• Strong attention to detail and continuous process improvement mindset.
• Strong work ethic, resilience, and ability to juggle multiple projects at once while collaborating effectively.