Coordinator Rider Onboarding

What s On Your Plate?

• Own Onboarding Operations: Manage the full onboarding lifecycle for 3PL riders document verification, training coordination, and go-live scheduling ensuring a seamless and rider-first experience.
• Be the Partner Anchor: Serve as the primary point of contact for 3PL partners. Build strong, trust-based relationships, gather feedback, review performance, and negotiate SLAs to raise the bar on compliance and delivery standards.
• Turn Data into Action: Leverage G-Suite, Tableau, and Looker to build dashboards, track KPIs, and deliver actionable insights. Identify gaps, spot trends, and drive improvements in onboarding speed, compliance %, and rider productivity.
• Orchestrate Cross-Functional Impact: Work closely with Training, Document Verification, Compliance, and other internal teams to streamline processes and elevate the onboarding playbook.
• Continuously Innovate: Audit and re-design onboarding flows. Deploy new tools and strategies that bring efficiency, scalability, and industry best practices to the forefront.
• Raise the Standards: Ensure legal, compliance, and quality benchmarks are always met. Anticipate potential risks early and implement proactive measures to safeguard operations.
• Enable 3PL Success: Act as a guide and trusted advisor for partners. Provide clarity, resolve issues, and enable smooth collaboration that delivers mutual wins.