Corporate IT Support Coordinator

As our Corporate IT Support Coordinator your role will include, but is not limited to:

• • To ensure the highest possible IT service is provided to Corporate office users.
  • Develop and enforce IT administration and support practices for the Corporate and regional offices and hotels to increase user productivity and IT efficiency.
  • Assist in creating training materials and delivering training sessions to end-users. Provide post-go-live technical support and troubleshoot system issues.
  • Ensure that technical and operational issues reported by the corporate users are resolved in a timely and professional manner.
  • Work actively with other members of Corporate IT, end users, hotel IT personnel and vendor product support on finding solutions to problems preventing efficient and secure use of technology delivered or operated by Corporate IT.
  • Escalate problems, which are non-standard, require a higher level of expertise or can t be resolved within an acceptable time-frame.
  • Make sure support activity is recorded, track incidents.
  • Publish solutions to repeated problems in the company Knowledge Base.
  • Develop training materials, train end users..
  • Maintain support contact details up-to-date.
  • Communicate and act appropriately and timely.

• • Ensure smooth and safe operation of the IT environment provided to Corporate employees.
  • Install and maintain end user computer hardware and systems.
  • Ensure the installation and maintenance of the MDM agent
  • Ensure adequate network and data security is maintained
  • Ensure business continuity procedures are followed.
  • Ensure IT equipment is kept in a properly working order and performance is optimized.
  • Manage user access to IT systems.
  • Cloud computing notions.
  • Conduct regular reviews of company s assets, user access levels and compliance with corporate policies, report audit results.
  • Maintain documentation, share knowledge.
  • Participate in design and implementation of other Corporate IT projects.