Corporate Onboarding Executive

1. Partner Onboarding

• Contact new labs, clinics, and hospitals for onboarding after agreement or registration.
• Onboard different corporate companies to provide them Instacare healthcare services.
• Collect required documentation, rate lists, services, and branding assets.
• Create and update partner profiles on the InstaCare platform.
• Ensure accurate listing of tests, services, and pricing.
• Coordinate with the Tech team for any onboarding-related issues.

2. Partner Activation & Setup

• Provide partners with training on using InstaCare (portal, order receiving, reports, etc.).
• Ensure partners are fully activated and appearing correctly on the website/app.
• Conduct test orders to confirm smooth order flow.
• Share onboarding status with internal teams.

3. Relationship Management

• Maintain regular communication with partners to ensure satisfaction.
• Gather feedback and relay improvements to relevant teams.
• Coordinate with B2C and Patient Experience teams to resolve partner concerns.
• Ensure partners respond promptly to orders.

4. Data & Documentation

• Maintain updated partner records, rate lists, and contact details.
• Track onboarding progress in Google Sheets / CRM / ClickUp.
• Share weekly onboarding and activation reports with management.

5. Coordination & Collaboration

• Work closely with the B2C lead on onboarding priorities.
• Coordinate with the SEO team for partner profiling and visibility.
• Collaborate with the Patient Experience Team for order flow optimization.
• Communicate activation status with Sales & Customer Success when needed.

6. Performance & Support

• Ensure partners reach expected order levels after activation.
• Support partners with any portal usage queries.
• Resolve escalations internally and externally.

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person