Counselor

Job Description – Front Office Assistant (Clinic)

Job Title: Front Office Assistant
Location: Indore
Department: Administration / Front Desk
Experience: 0–2 Years (Healthcare/Clinic preferred)
Employment Type: Full-time

Job Summary:

The Front Office Assistant is responsible for managing the reception area, handling patient appointments, maintaining records, and ensuring smooth front desk operations while delivering excellent patient service.

Key Responsibilities:

• Greet and attend patients in a professional and courteous manner.
• Manage patient appointments, scheduling, and follow-ups.
• Handle patient registration and maintain accurate records.
• Answer phone calls, emails, and respond to inquiries.
• Maintain front desk documentation and billing records.
• Coordinate with doctors, nurses, and other staff for smooth operations.
• Collect consultation fees and maintain daily cash records.
• Ensure cleanliness and proper organization of the reception area.
• Handle patient feedback and resolve basic concerns.
• Maintain confidentiality of patient information.

Key Result Areas (KRA):

• Smooth and efficient front desk operations.
• Accurate patient data entry and record management.
• Timely appointment scheduling with minimal errors.
• High level of patient satisfaction and service quality.
• Proper billing and daily cash reconciliation.
• Effective coordination between patients and medical staff.

Required Skills:

• Good communication & interpersonal skills.
• Basic computer knowledge (MS Office, email handling).
• Knowledge of clinic management software (preferred).
• Professional appearance and positive attitude.
• Ability to handle pressure in a busy clinic environment.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person