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Coupa Administrator

Overview:

The Coupa Administrator leverages deep Coupa platform expertise to design, configure, and optimize Procure-to-Pay (P2P) processes that are efficient, user-friendly, and compliant. This role drives cross-functional collaboration, release and test management, supplier enablement, and KPI reporting to ensure operational excellence and high user adoption across Dental Care Alliance.

Responsibilities:

Design, configure, and optimize Coupa workflows to support evolving business requirements.
Maintain organizational hierarchy, approval chains, and role-based access within Coupa.
Serve as first point of contact for Coupa-related issues, providing timely and effective resolution.
Review Coupa release notes, perform impact analysis, and manage system upgrades.
Develop and execute UAT, regression testing, and defect validation plans.
Partner with Procurement, Accounts Payable, Accounting, and IT on integrations and enhancements.
Coordinate integrations with Microsoft Dynamics Great Plains and other interfacing systems.
Create and deliver training materials and conduct user and supplier training sessions.
Enable suppliers via Coupa Supplier Portal (CSP) and cXML.
Maintain and govern catalogs, pricing, and terms to support sourcing agreements.
Support Accounts Payable processes including Invoice Inbox, Invoice Smash, and Relish.
Track and report key P2P KPIs and provide actionable insights.
Integrate newly affiliated locations into Coupa and ensure policy compliance.
Maintain documentation, user stories, and Coupa process roadmaps.

Qualifications:

Bachelor’s degree or equivalent combination of education and experience.
5+ years of relevant system experience, including 3+ years with procurement or payables systems.
Strong understanding of internal controls and procurement and financial compliance.
Hands-on experience administering Coupa Procure-to-Pay.
Ability to collaborate cross-functionally and communicate effectively.

Preferred Qualifications