Coworking Operations Manager

Job Purpose:

Coworking Operations Manager will oversee the day-to-day operations of the coworking and serviced space business, ensuring seamless service delivery, optimal facility management, and an exceptional member experience. This role requires a strategic and detail-oriented leader who can manage teams, streamline processes, and maintain operational excellence to support business growth.

Key Accountability Activities

• Manage daily operations of coworking spaces, ensuring smooth functioning of all facilities and services.
• Oversee front-of-house operations, member onboarding, and customer support processes.
• Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and quality.
• Coordinate with vendors, service providers, and suppliers to maintain uninterrupted services.
• Oversee maintenance, cleaning, health & safety, and security across all workspace facilities.
• Manage allocation of resources such as meeting rooms, shared offices, and event spaces.
• Ensure IT systems, internet connectivity, booking platforms, and office equipment are fully functional.
• Identify opportunities to streamline operations, reduce costs, and enhance efficiency.
• Monitor KPIs and operational metrics; prepare reports and provide actionable insights to senior management.
• Ensure compliance with local regulations, health & safety standards, and company policies.
• Conduct regular risk assessments and emergency preparedness drills.
• Act as the bridge between members and management, addressing escalated operational concerns.

Qualifications/Requirements:

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field; advanced degree preferred.

Experience:

• Minimum 7–10 years of operations management experience, preferably in coworking, real estate, hospitality, or service industries.

Other:

• Proven track record in leading operational teams and achieving performance targets.
• Strong problem-solving, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency with operational software, booking systems, and facility management tools.