Community & Client Relationship Manager

Job Title : Community & Client Relationship Manager

Location : Riyadh

Industry: Marketing & Advertising

Employment Type : Full time

Job Summary:

The Community & Client Relationship Manager is responsible for ensuring exceptional client satisfaction by delivering top-tier influencer marketing services. This role oversees the operations and community teams, manages client expectations, develops strategies to exceed targets, and strengthens relationships with clients and influencers.

Key Responsibilities:

Client Management:

• Client Success: Ensure client satisfaction by delivering top-notch influencer campaigns aligned with their goals.
• Relationship Building: Foster strong relationships with current and previous clients through regular communication and trust-building initiatives.
• Strategic Planning: Develop and execute client-specific plans and strategies, including a yearly calendar of activities and recommendations.
• Meetings & Updates: Conduct ongoing weekly meetings with clients to review progress, provide updates, and propose innovative solutions.

Team Management:

• Leadership: Manage and mentor the operations and community teams to achieve KPIs and develop their skills.
• Shift Oversight: Organize and manage a 24/7 operational schedule, ensuring smooth transitions between shifts.
• Performance Monitoring: Track team KPIs, provide feedback, and create tailored development plans to improve efficiency and performance.

Campaign Oversight:

• Execution Excellence: Oversee the execution of influencer marketing campaigns, ensuring timely delivery and quality standards.
• Influencer Management: Handle relationships with influencers, ensuring they align with campaign requirements and brand values.
• Campaign Monitoring: Track the performance of campaigns, provide detailed reports, and identify areas for improvement.

Sales Support:

• Collaboration: Work closely with the sales team to ensure seamless communication with clients.
• Closing Deals: Assist in finalizing agreements and upselling services to existing clients by identifying additional opportunities.

Operations:

• Coordination: Ensure smooth communication and collaboration across departments, including sales, marketing, and client success teams.
• Process Improvement: Identify bottlenecks in operations and recommend improvements for greater efficiency and effectiveness.
• Reporting: Prepare and share weekly, monthly, and quarterly reports on team performance, client satisfaction, and campaign success metrics.

Strategy & Growth:

• Market Insights: Stay updated on influencer marketing trends to ensure Grand Community remains a market leader.
• Innovation: Propose new initiatives to enhance services, attract clients, and improve operational workflows.
• Business Development: Contribute to the growth of the company by identifying and pursuing new business opportunities.

Job Requirements:

· Bachelor’s degree in business administration, Marketing, Communications, or a related field.

· Minimum of 5 years of experience in operations, community management, or a related role.

· Fluent in English.

· Possession of a car with a valid driving license.

· Strong organizational and time-management skills.

Job Type: Full-time

Pay: From ﷼1,000.00 per month

Location:

• Riyadh (Preferred)