Credit Control Specialist

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.

Reports to: MEA Credit & Collection Team Lead

The Role:

The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts.

You must be able to maintain a caring, efficient, knowledgeable, and effective interface with customers and colleagues at all times, and resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard-won customer relationships.

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing excellent service to all Informa customers and colleagues.

The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

• Ensuring customer portal is highlighted to customers when contacted.
• Collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
• Collecting monies owed from customers who have exceeded credit limits or terms to minimize bad debts.
• Building close internal and external relationships with Sales and customers.
• Ensuring all customer contact notes are entered and updated into SAP or the appropriate system.
• Managing the outstanding sales balances falling due and contacting customers to obtain payment before the event start date if applicable to your division.
• Resolving queries in a timely fashion and collecting aged debt with a view to minimizing bad debt provision.
• Managing simple disputes and escalating complex disputes to the Team Leader.
• Achieving the monthly cash collection targets set for your specific section of accounts.
• Look after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate backup from the customer.
• Providing weekly reports to the Business detailing current levels of debt if applicable for your division.
• Providing/completing necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)

• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments, and key contacts.
• Strong working knowledge of Microsoft Office applications
• Knowledge and ability to use relevant internal systems.
• Ability to complete a variety of related tasks.
• Proactively solve problems.
• Excellent customer service skills.
• Good time management skills.
• Excellent oral and written English communication skills.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A comprehensive company funded private medical insurance with international coverage
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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