CREDIT CONTROLLER

Key Responsibilities / Duties

• Credit Evaluation & Policy
• Assess creditworthiness of new and existing customers (financial statements, credit history, etc.).
• Set or recommend credit limits and payment terms consistent with company policy.
• Periodically review and adjust customer credit limits.
• Accounts Receivable Management
• Generate and issue invoices accurately and on time.
• Monitor outstanding receivables and track ageing of debts.
• Maintain ledger – record payments, allocations, adjustments.
• Collections & Follow-Up
• Communicate with customers for overdue payments via calls, emails, visits as required.
• Negotiate payment arrangements if needed.
• Escalate high-risk overdue accounts for further action (legal or external recovery).
• Coordination with Internal Stakeholders
• Work with Sales to understand customer credit issues and resolve disputes.
• Coordinate with Production / Dispatch to stop deliveries if credit terms are violated or limits exceeded.
• Work with Customer Service / Logistics for accurate documentation (delivery, invoicing, returns).
• Reporting & Analysis
• Prepare and present regular (weekly/monthly) reports: DSO (Days Sales Outstanding), receivables ageing, bad debt provisions, overdue balances.
• Forecast collections and cash flows.
• Risk Management
• Identify potential credit risks, disputed or problematic accounts.
• Maintain provisions for doubtful debts.
• Liaise with Legal / Compliance for cases requiring legal action.
• Controls & Compliance
• Ensure compliance with internal policies, company’s credit control procedures.
• Ensure documentation is complete for sales/credit transactions (POs, contracts, guarantees, etc.).
• Responsible for auditing / reconciliation of customer accounts.

Required Skills & Competencies

• Strong understanding of accounting / financial principles.
• Good analytical skills.
• Excellent communication & negotiation skills.
• Attention to detail and accuracy.
• Ability to work under pressure to meet targets.
• Proficiency in Excel; familiarity with ERP/accounting software.
• Good organizational and time-management skills.
• Integrity; discretion in handling sensitive financial data.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Commerce, or related field (or equivalent).
• Preferably 3-5 years of experience in credit control or similar role; experience in manufacturing or paint/chemical sector can be an advantage.
• Experience managing large volumes of receivables, multiple customer types (dealers, distributors, wholesalers).

Key Performance Indicators (KPIs)

• DSO (Days Sales Outstanding) – keeping it within company target.
• % of overdue receivables (by ageing brackets, e.g. 30, 60, 90+ days)
• Bad debt write-offs as a % of receivables.
• Cash collection vs target.
• Accuracy/timeliness of invoicing and ledger reconciliations.
• Number of disputes resolved vs open.

Job Type: Full-time

Work Location: In person