Credit Manager

About Red Palace:

A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

JOB TITLE: Credit Manager

REPORTING TO: Director Of Finance

THE POSITION

To perform all duties as designated by the Director of Finance and be able to carry out the functions of the department during his/her absence.

Internal:

Director of Finance, General Manager, Executives and Department Heads.

External :

Customers (such as Travel Agencies, credit base guests..etc.), guests, Contractors, Auditors, Government, Consultants

RESPONSABILITIES

• To know and observe the credit policies of Boutique group and to assist in establishing and compiling legible and defined credit procedures for all positions in the department.
• To investigate customer’s credit worthiness through various available means (e.g. DECOL Debt Collection Agency, Banks, Other Establishments etc.) and to recommend credit approval or disapproval to management.
• To maintain a complete record for each Customer containing all documentations related to the credit research.
• To update approved credit customers in Opera and ERP.
• Names of the defaulters have to be communicated with other SBU Credit Managers, & Director of Finance.
• To set and regularly review credit limits for both in-house guests and City Ledger balances. Forward high balance report by e-mail to Front office and check updated remarks given by Front Office staff and follow up any discrepancies with Front Office Manager. Twice a week hard copy of high balance report to be signed by General Manager and Director of Finance.
• By monthly credit meeting to be done with Director of Finance.
• To follow up on the collection of Returned Cheques, Credit Cards Charge Back; Skipper Accounts.
• To investigate disputed charges and to follow up on queries received by City Ledger customers and credit card customers.
• To monitor if AR staff maintains ongoing detailed documentation of all collection
• efforts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.
• To recommend the writing-off of not collectable debts. The writing off should be done after 6-12 months.
• To review and sign pro-format invoices and pass a copy to the department responsible and to file a copy. Follow-ups have to be done by the departments concerned. These departments have to be informed when money has arrived.
• To reconcile accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing.
• To ensure that all transfers to City Ledger through Night and Income Auditors do agree with the control account.
• To audit city ledger rebates and journals prepared by AR staff and forward to the Financial Controller for review and signature before posting them through ERP or Opera.
• To ensure AR staff checks if all daily City Ledger folios are received from Front Office.
• To ensure that all folio transfers are approved by Debtors and routed to correct customer.
• To ensure accuracy of all charges and credits posted to the individual accounts.
• To ensure AR staff processes invoices/folios promptly and to render interim and monthly statements and follow up letters on a timely basis.
• To ensure AR staff monitors and maintain supporting documents of all advance deposits.
• To answer clients’ queries promptly, professionally and efficiently.
• To ensure AR Staff check room rates charged to travel agents are in accordance with the contract.
• To ensure that group billings are completed as per contract.
• To initiate payment of travel agents’ commissions on the basis of verified computer reports.
• Update any changes of customer’s details and contacts.
• To check if the bills are attached with proper details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching them to customer.
• To ensure AR staff maintains the records i.e. photocopy of invoices, supporting documents, statements, filing etc.
• To deliver invoices to proper places and ensure that the person concerned is in receipt of the same.
• To prepare daily the No Show / Cancellation and Early Departure report and forward by e-mail to General Manager and concerned HOD’s.
• To monitor staff performance by yearly appraisals.
• Monthly reporting of facts and figures to management.
• Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors.

QUALIFICATIONS

• Graduate in college (degree in Accounting, Finance, BA or equivalents).
• Experience working in similar role for 3 years or more.
• Experience in hospitality industry.
• Proficient in English communication and computer skills particularly MS applications.

EXPERIENCE

Essential

• Demonstrated knowledge of Finance & Accounting administration processes and policies in the Middle East
• Experience in Finance within hospitality or customer service-related industry (Hotel operation background highly regarded)

Desirable

• Previous experience in a similar role highly regarded

COMMUNICATIONS

INTERNAL

• Management team and all colleagues within the hotel
• Finance teams in other SBUs
• Group Finance & Regional Finance Teams
• Internal Auditors

EXTERNAL

• Finance service providers
• Hotel suppliers
• Asset Managers

External Auditors

MAIN COMPETENCIES

Essential

• High level of written and verbal business English
• Proficient in Microsoft applications
• Expert in Opera PMS AR Module.