Credit Manager - Consumer Credit

Our client, a prominent player in the financial services industry, is seeking an experienced Credit Manager to join their finance team. The Credit Manager will be responsible for overseeing the credit management process and ensuring the company's credit policies are effectively implemented and adhered to.
In this role, you will assess the creditworthiness of potential clients, manage credit limits, and lead a team dedicated to ensuring optimal cash flow while minimizing bad debt risk. Your expertise in risk assessment and relationship management will be key to maintaining positive client relations while safeguarding the company’s financial interests.

Key Responsibilities:
1. Lead the credit assessment team responsible for underwriting all loan applications (consumer and microfinance).
2. Ensure that credit decisions are consistent, well-documented, and aligned with approved credit policies and product programs.
3. Develop and maintain standardized evaluation methodologies tailored to customer segments and product types.
4. Establish and enforce service level agreements (SLAs) for application turnaround time (TAT) across channels.
5. Implement robust quality control processes to detect and reduce errors, fraud, and deviations from policy.
6. Drive continuous improvement of underwriting workflows and use of decision-support tools and scoring models.
7. Work closely with the Credit Policy and Risk teams to provide feedback on observed credit trends, exceptions, and operational challenges.
8. Support testing and implementation of new credit policies, rule adjustments, and system upgrades.
9. Build, train, and lead a team of credit analysts, underwriters, and credit reviewers.
10. Develop competency frameworks, training plans, and performance KPIs to ensure consistent evaluation standards.
11. Foster a culture of accountability, speed, and risk awareness within the team.
12. Generate regular reports on application volumes, approval/rejection rates, exception trends, and team productivity.
13. Highlight key risk indicators and support root cause analysis of delinquency related to credit decisions.
14. Monitor turnaround time (TAT) and enhance efficiency in credit operations through automation and system integration.

Requirements:

• Bachelor’s degree of Commerce, Business Administration, Accounting or equivalent.
• 8+ years of experience in credit risk, quality assurance, or related roles, with at least 3 years in a leadership position.
• Proven expertise in consumer and microfinance lending operations
• Experienced with automated credit decisioning systems or loan origination platforms. Skills:
• Strong knowledge of credit policies, underwriting processes, and regulatory requirements.
• Proficiency in data analysis, reporting tools, and quality assurance methodologies.
• Excellent leadership, problem-solving, and communication skills.
• Attention to detail and a strong focus on accuracy and compliance.
• Strategic thinking with the ability to align quality assurance practices with business goals.

Benefits:
Attractive Package