Assist in the customer service for assigned corporate relationships, by working with the Relationship Managers (RMs / SRMs), meeting the customers, and liaising with Trade, Cash Management and the Compliance Unit to resolve all queries related to trade and compliance issues, respectively.
- Review with the CIBG Relationship Teams, deals, services, and provide business solutions which meet business and customer requirements within trade and operational risk guidelines and policies.
- Quick and timely turnaround of Customer transactions while maintaining quality
- Monitoring mechanisms laid out in compliance policy for strict adherence
- During RM’s absence (leave / training/secondment etc.), step into the role of the RM, and provide the required guidance to the team.
- The incumbent has to understand and abide by:
- Regulatory & legal framework, banking conventions, agreements and practices.
- All Mashreqbank policies, guidelines and manuals (risk, operational, Anti-Money Laundering etc.)
- Working relationships:
Internal: CRM, IBG, TCM, OPS
External: CIBG Customers
- Analytical thinking, up to date on Macro Economic trends influencing the Industry
- Thorough understanding of Mashreqbank’s policies and procedures in addition to regulatory, operational and compliance requirements.
- Clear understanding of business transactions and relationship requirements with close coordination with the relationship team and WRM, without losing focus on risk, regulations and control issues.
- Regulatory, operational, compliance and AML requirements would require thorough understanding of local banking practices.
- Should use their judgment in daily decisions and be guided by superior if required.
- Minimum 7-8 years of experience of credit / financial analysis at similar level in banking and / or related field.
- Degree in business / economics. A post graduate diploma / Chartered Accountancy or a similar qualification will be considered as an asset.
- Local market knowledge and sufficient knowledge of the bank’s products and operating systems.
- Excellent command over verbal and written English. Arabic language skill will be an added advantage.
- Conversant with banking laws and local regulations.
- Good inter-personal skills. Should be a team player and participation experience in variety of banking initiatives and solutions.