CRM Administrator

Job Description:
We are looking for a detail-oriented and proactive CRM Administrator to support our real estate operations by maintaining, optimizing, and improving our CRM systems. The ideal candidate will ensure accurate data management, smooth system functionality, and effective support for the sales and marketing teams.

Key Responsibilities:

• Manage and maintain the company’s CRM platforms to ensure data accuracy and system performance.
• Develop and update customer journey maps to enhance the customer experience.
• Monitor CRM-related KPIs, including customer engagement and retention rates, and prepare reports for management.
• Implement system updates, troubleshoot issues, and coordinate with IT or vendors for technical support.
• Train employees on CRM processes, features, and best practices.
• Support sales and marketing teams in using CRM tools to attract and retain new customers.
• Ensure CRM compliance with data privacy laws and internal policies, including GDPR.
• Identify opportunities to automate workflows and improve process efficiency.

Qualifications:

• Bachelor’s degree in Business, Marketing, IT, or related field.
• Previous experience as a CRM Administrator, preferably in the real estate or property development industry.
• Proficiency in CRM platforms such as Salesforce, HubSpot, Zoho, or similar systems.
• Strong analytical skills with the ability to interpret data and produce reports.
• Excellent communication, training, and organizational skills.
• Knowledge of data privacy regulations and compliance requirements.

Job Type: Full-time