CRM Analyst

CRM Analyst pays 80-85k annually.

ABOUT SAN DIEGO FC:

San Diego FC ( San Diego FC ) is the newest member of the MLS family. As part of the unique Right to Dream model and the Sycuan Tribe’s deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence.

We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand, and re-define excellence by nurturing talent and creating opportunity anywhere – specifically though soccer.

This is an opportunity to be a part of a great team building something meaningful for San Diego. We offer excellent benefits including health coverages with generous company contributions, over 30 days of paid time off, and a 4% company match on your 401(k).

Position:

The CRM Analyst will play a pivotal role in driving the growth and success of the club, executing data-driven initiatives supporting multiple business functions including Salesforce CRM, Ticket Sales & Operations, and Email Marketing. The ideal candidate is an analytical team player and great communicator, who is versed in Salesforce CRM management, lead development, dashboard creation, data modeling, and ticket sales.

Responsibilities:

• Provide day-to-day direction and training for users of SDFC Salesforce instance.
• Use standard and custom Salesforce objects to collect, maintain, and query data that leads to actionable insights for sales leaders.
• Assist sales and service teams with pipeline management: sales to make data driven decisions from current and future sales opportunities, and service to deliver efficient and effective support.
• Execute lead scoring program to prioritize leads based on multiple criteria.
• Manage, select, and distribute leads from a variety of lead sources for B2C campaigns.
• Collaborate with sales leaders to enhance user processes and data integrity.
• Transform reporting metrics into actionable insights and establish benchmarking and revenue reporting for leadership.
• Develop and manage the demand generation pipeline with a specific emphasis on marketing qualified leads (MQLs) across multiple platforms (Salesforce, Ticketmaster, GCP data warehouse).
• Any other duties assigned by Management.

Qualifications :

• Two+ (2+) years of work experience in a CRM role is preferred
• Relevant Salesforce certifications a plus
• Sports industry experience a plus
• Ability to collaborate with senior leadership teams.
• Strong communication skills, with the ability to present strategic insights and recommendations to the executive team.

Preferred Qualifications :

• Familiarity with Salesforce CRM systems, including workflows and customizations.
• Familiarity with basic database concepts and the relationships between accounts, contacts, opportunities, and products.
• Experience using a data visualization tool such as Tableau or PowerBI to tell stories with the data.

We encourage all individuals who share our commitment to community and soccer to apply at JointheTeam@SanDiegoFC.com . Please reference the position title in your email. Soccer is humanity and together, we can make a meaningful impact both on and off the field, fostering a culture that embraces excellence and equal opportunities. SDFC is an Equal Opportunity Employer.