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CRM Data Analyst intern
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Reporting into the Client Engagement & Digital Executive.
Key Responsibilities:
CRM & Clienteling
Key Responsibilities:
CRM & Clienteling
- Collaborate with the Client Engagement & Digital Executive and three business units to implement innovative clienteling initiatives.
- Drive the operational execution of activations, including emailers, digital and print cards, and brochures.
- Champion the adoption of retail clienteling tools, liaising with HQ (Paris) for technical improvements and troubleshooting.
- Support the rollout of new clienteling tool features, ensuring seamless integration for all users.
- Deliver clear monthly KPIs, client listings, reports, and ROI calculations for the entire network.
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Respond efficiently to ad-hoc queries related to events and marketing activities, providing timely solutions.
- Play an active role in enhancing and enlarging the client database, focusing on data quality, accuracy, and the removal of duplicates.
- Design dashboards to track data capture and correction efforts.
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Reconcile and synthesize data from different sources to generate valuable client insights.
- Contribute to in-depth analysis of client databases and profiles.
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Present findings visually to make data accessible and actionable for stakeholders.
- You thrive on turning raw data into clear, actionable insights that shape business decisions.
- You are energized by collaboration, especially when working across diverse teams and cultures.
- You enjoy the challenge of streamlining processes and introducing new digital solutions that make a tangible difference.
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You find satisfaction in supporting colleagues, solving problems, and seeing your work directly impact client engagement.
- Accelerate the adoption of cutting-edge clienteling tools, enhancing the way teams connect with and understand clients.
- Improve the quality and usability of client data, enabling more personalized and effective marketing strategies.
- Deliver actionable insights that drive measurable improvements in client engagement and business performance.
- Foster a culture of innovation and continuous improvement within the team, setting new standards for efficiency and collaboration.
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Serve as a proactive, reliable partner, always ready to tackle challenges and contribute to shared success.
- Master’s degree (business school or university) with experience in data marketing and CRM, and strong analytical skills.
- Highly skilled in Excel (advanced pivots, index, match, vlookup) and familiar with Power BI; adept at interpreting client behaviors.
- Exceptional communicator, able to understand and address the needs of both retail and office partners.
- Organized, interpersonal, proactive, and solution-oriented; ready to adapt and excel in a fast-paced setting.
- Fluent in English; Arabic and/or French is a plus.
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Internship based in Dubai, duration: 6 months.
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