CRM Executive

Job purpose:

Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.

Key accountabilities:

• Implement CRM initiatives and develop customer journey to enhance the overall customer experience.
• Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.
• Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.
• Collaborate with cross-functional teams to develop and implement customer loyalty programs

Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations

Requirements

• Minimum 2–3 years of experience in customer service, customer experience, or a related field.
• Bachelor’s degree in Business Administration, Marketing, or a related discipline.
• Proficiency in CRM systems and Microsoft Office applications.
• Ability to handle customer inquiries and complaints effectively.
• Experience in implementing CRM initiatives and improving customer journey.
• Strong organizational and follow-up skills.
• Ability to manage and maintain customer data with high accuracy.
• Knowledge of customer loyalty programs and retention strategies.