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CRM Executive
United Arab Emirates
Key Responsibilities
- Execute CRM campaigns as per given instructions.
- Setup of content for E-Mail, SMS and Paid Social Campaigns.
- Ensure full tracking of executed campaigns.
- Assisting the CRM Manager in the day to day coordination with other departments.
- Generate Weekly & Monthly Sales reports requested.
- Liaise with various stakeholders to help creating meaningful reports on Campaign Performance.
- Calling customers every day for MSI survey (Sales & Service)
- Achieve 80% successful calls from MSI Sales as target.
- Prepare monthly MSI Sales report
- Handling & communicate with customers problems and complaints.
- Prepare fact sheet for CRM suppliers – Approval & sending LPO to supplier.
- Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.
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