CRM Executive – Real Estate (Post-Sales & Possession Management)

Roles and Responsibilities

• Serve as the primary point of contact for all booked and registered clients, ensuring consistent communication and client relationship management throughout their property journey.​
• Coordinate and follow up for balance payments by sending reminders, generating demand letters, and ensuring timely collection and reconciliation of accounts.​
• Manage all post-sales documentation including payment receipts, buyer agreements, demand letters, and possession letters.​
• Oversee the possession process — from final payment clearance to handover — ensuring all documentation, snag checks, and customer satisfaction protocols are followed.​
• Address all customer queries related to payments, documentation, loan coordination, project updates, and possession timelines through calls, emails, and on-site meetings.​
• Collaborate with internal teams — sales, accounts, legal, and projects — to ensure smooth processing of each client’s post-sales requirements.​
• Maintain accurate client records and update the CRM system with all communications and document submissions for tracking and reporting purposes.​
• Ensure proactive communication regarding construction progress, possession timelines, and handover details, keeping clients informed and confident about their purchase.​
• Prepare regular MIS reports on payment collections, pending dues, possession schedules, and customer communication status.​
• Assist in organizing handover events, walkthroughs, and provide after-possession support for client satisfaction and brand goodwill.​

Key Skills and Requirements

• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Experience in real estate documentation and payment coordination.
• Detail-oriented with excellent follow-up and organizational skills.
• Customer-focused with a service-driven attitude.

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have experience in CRM Executive - Post Sales?

Work Location: In person