CRM Manager

You are about to apply for a job at a certified Top Employer in 2025!

Ready to be part of one of the market leaders in Egypt? Apply now!

Raya Trade; one of Raya’s subsidiaries is hiring a CRM Manager.

What will you do?

• Lead the selection, implementation, and management of the CRM system to ensure alignment with business goals.
• Ensure data integrity by implementing processes for accurate, consistent, and high-quality CRM data.
• Develop an integrated customer ecosystem combining CRM, digital channels, aftersales, and loyalty programs.
• Design and optimize customer journeys and lifecycle strategies across different segments.
• Leverage CRM data to generate insights on customer behavior, satisfaction, and buying patterns.
• Build advanced segmentation models to support targeted marketing and personalized engagement
• Monitor CRM performance metrics such as NPS, churn, and engagement to guide improvements.
• Collaborate across departments to align CRM workflows with sales, marketing, and customer support needs.
• Launch and manage loyalty, referral, and retention programs powered by CRM-driven automation.
• Lead CRM training, drive adoption, and continuously improve based on CX trends and user feedback.

What will you need?

Education:

• Bachelor’s degree in Human Resources, or Business Administration.
• Professional HR certification.

Technical Skills:

• Solid knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho, HubSpot).
• Experience integrating CRM with digital platforms (email, mobile, social, e-commerce).
• Strong project management, analytical, and problem-solving skills.
• Customer-first mindset with a passion for delivering value and experiences, not just transactions.

Interpersonal Skills:

• Excellent communication.
• Collaboration.
• Stakeholder management abilities.

What is unique about Raya ?

• Are you an eager learner? Raya believes in its employees, so we aim to continuously provi de learning & development plans for all of our employees to ensure their personal and career development.
• Are you looking f or career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
• Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
• Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
• Are you a foodi e? Exclusive discounts for Raya employees at Raya’s Restaurants.