CRM Manager Female

We are looking for a results-driven CRM Manager Female to lead and manage our customer relationship management strategies. The ideal candidate will be responsible for improving customer engagement, retention, and overall customer experience through effective use of CRM tools and data analysis.

Key Responsibilities:

• Develop and implement CRM strategies to enhance customer acquisition, engagement, and retention
• Handle inbound and outbound customer queries via calls, emails, and live chat.
• Manage and optimize CRM systems (e.g., Salesforce, HubSpot, Zoho CRM)
• Analyze customer data to identify trends, behaviors, and opportunities for growth
• Design and execute email marketing campaigns, customer journeys, and automation workflows
• Segment customer databases for targeted marketing and communication
• Monitor campaign performance and generate reports with actionable insights
• Collaborate with marketing, sales, and support teams to align customer strategies
• Ensure data accuracy, integrity, and compliance with privacy regulations
• Improve customer lifecycle management and customer satisfaction metrics
• Train and guide team members on CRM best practices

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field
• 3–6 years of experience in CRM management or a similar role
• Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, etc.)
• Strong analytical skills and data-driven mindset
• Experience with email marketing tools and automation platforms
• Excellent communication and project management skills
• Knowledge of customer journey mapping and segmentation strategies

Preferred Skills:

• Excellent communication skills
• Experience in B2B or SaaS industry
• Familiarity with marketing analytics tools (Google Analytics, Power BI, etc.)
• Understanding of customer retention strategies and loyalty programs
• Basic knowledge of SQL or data analysis tools is a plus

KPIs / Success Metrics:

• Customer retention rate
• Customer lifetime value (CLV)
• Conversion rates from CRM campaigns
• Email open and click-through rates
• Customer satisfaction (CSAT/NPS)

Work Location: In person