CRM Specialist

Job Title
CRM Specialist - Customer Relationship Management and Data Integrity Sharjah
Job Description
CRM Specialist - Customer Relationship Management and Data Integrity Sharjah

Role Summary
We re hiring a CRM Specialist to help manage and enhance customer interactions across Sharjah Coop. In this full-time role, you ll be the go-to person for maintaining CRM systems, improving customer data quality, analyzing user trends, and helping marketing and operations teams make data-driven decisions. If you re organized, analytical, and passionate about customer satisfaction, this is your opportunity to make a meaningful impact.

Employment Overview

* Job Location: Sharjah, UAE
* Industry: Supermarkets
* Function: Marketing / PR / Advertisin
* Gender: Any
* Candidate Nationality: Any
* Candidate Current Location: Any
* Job Type: Full-time

What You ll Do

* Manage customer inquiries, complaints, and feedback across all touchpoints
* Maintain clean, complete, and accurate CRM data for analysis and reporting
* Work closely with marketing teams to roll out CRM strategies that boost customer engagement
* Monitor and optimize CRM workflows and campaigns for efficiency and ROI
* Create and update CRM reports, dashboards, and mini-surveys to track trends
* Use profiling and segmentation to support targeted marketing activities
* Ensure CRM tools are up-to-date and utilized effectively by internal teams
* Recommend improvements to enhance CRM efficiency, automation, and user engagement
* Support promotional activities, events, and loyalty campaigns with data insights
* Follow up on deliverables and ensure stakeholder accountability for CRM timelines

Ideal Profile

* Bachelor s degree in marketing, business, or a related field
* Solid understanding of CRM platforms and contact database management
* Strong communication and problem-solving skills
* Experience working with data extraction, reporting, and marketing segmentation
* Proficient in Excel and CRM software (e.g., Salesforce, Zoho, or similar)
* Highly organized and capable of managing multiple tasks and deadlines
* Analytical mindset with a focus on improving customer experience