CSR

About Truckoom

Truckoom is a fast-growing transportation and logistics technology company based in Dubai, offering advanced fleet management, GPS tracking, and Transport Management System (TMS) solutions. The company helps businesses optimize fleet performance, reduce costs, and improve operational efficiency through innovative digital solutions.

Job Summary

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team in Rawalpindi. The ideal candidate will handle customer queries, provide support to international clients (especially UAE-based), and assist in backend coordination to ensure smooth service delivery.

Key Responsibilities

• Respond to customer inquiries via calls, emails, and chat in a professional manner
• Handle client coordination and ensure timely follow-ups
• Provide support to UAE-based clients and resolve service-related issues
• Maintain accurate records in CRM systems
• Assist in lead generation and customer onboarding when required
• Coordinate with sales and operations teams for smooth workflow
• Schedule meetings and follow up with prospects
• Prepare daily/weekly customer service reports
• Ensure high levels of customer satisfaction and retention

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, or relevant field
• 1–3 years of experience in customer service / call center / support role
• Excellent English communication skills (spoken & written)
• Strong problem-solving and interpersonal skills
• Proficiency in MS Office (especially Excel) and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Requirements

• Experience with international clients (UAE preferred)
• Knowledge of logistics, fleet management, or SaaS platforms
• Familiarity with tools like LinkedIn Sales Navigator

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person