CSR - Customer Service Representative

Job description:

Key Responsibilities:

• Provide voice, email, and chat support to US-based customers
• Assist with order placement, product inquiries, returns, and general support.
• Guide customers on part compatibility, availability, pricing, and specifications.
• Handle customer complaints or issues in a calm, professional manner.
• Coordinate with logistics and warehouse teams for timely deliveries.
• Generate and share invoices with customers upon request.
• Address customer concerns related to invoices, payments, or discrepancies.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up to ensure issues are fully resolved and customers are satisfied.
• Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in US-based customer support or e-commerce preferred.
• Interest or knowledge in automotive parts is a plus.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office (especially Excel and Word).
• Willing to work in night shifts.

Benefits:

• Supportive and collaborative work environment
• Training and growth opportunities
• Exposure to international customer service standards

Shift & Salary Details:
Shift: Night Shift (6PM-3.30 AM)
Salary: ₹30,000/- per month
Incentives: Performance-based incentives available

Job Type: Full-time

Pay: ₹10,770.91 - ₹40,768.49 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person