CSR - Customer Service Representative

Job description

Are you passionate about sales? Are you confident communicating with decision-makers and industry professionals? Thrive on a strong commission structure?

Meds Nexus/Meshsq is seeking a Sales Representative to join our dynamic Pre-Sales team. If you have excellent English communication skills (North American accent preferred) and the drive to succeed in a fast-paced sales environment, we’d love to hear from you.

Key Responsibilities:

Engage potential clients through inbound and outbound calls, emails, and text messages.

Manage the sales pipeline efficiently — from lead qualification to client onboarding.

Conduct virtual meetings via Zoom, Google Meet, MS Teams, or conference calls.

Prepare meeting minutes, follow-ups, and analytical reports on client interactions.

Collaborate with team members to achieve shared sales targets.

Respond to client inquiries and resolve issues promptly and professionally.

Understand and identify client needs, delivering tailored and courteous responses.

Perform tasks as assigned by the Sales Manager.

Required Skills & Qualifications:

Education: Minimum Graduation or above in any field.

Experience: 1–3 years in customer support, sales, or both (preferred).

Communication: Exceptional verbal and written English skills.

Tech Proficiency: Familiar with MS Office (Word, Excel, PowerPoint), RingCentral, Avaya, or Cisco IP Phones.

Industry Knowledge: Prior exposure to the U.S. healthcare industry is a plus.

Availability: Must be available during U.S. business hours (5:30 PM – 2:30 AM PST).

Perks & Benefits:
- Paid Leaves
- HR Bonus
- Inflation Bonus
- Promotion
- Increments
- Medical Coverage
- Leave Encashment
- Contributory Saving Plan (CSP)
- Saturday and Sunday Off
- Transportation allowances are only for female staff
- Complementary Food (Dinner) & Tea/Green Tea (Two times)

Job Type: Full-time

Why Join Us?

Competitive base salary + attractive commission structure.

Opportunity to work with a growing company in the U.S. healthcare tech space.

Collaborative team environment with room for growth.

Job Type: Full-time

Pay: Rs50,000.00 - Rs85,000.00 per month

Job Type: Full-time

Pay: Rs50,000.00 - Rs85,000.00 per month

Work Location: In person