CSR - Customer Service Representative

Job Description – Customer Service Representative

Job Title: Customer Service Representative

FLSA Status: Non-exempt/Hourly Tuesday-Saturday 7am-4pm Reports to: Service Center Manager

Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with customers on their freight in regard to delays or accessorials.

Essential Functions:

· Perform prompt and complete data entry

· Enter accurate customer orders in computer system

· Monitor on-time performance for driver delivery and pick-up

· Prepare tracking reports

· Develop knowledge base of all customers

· Develop relationships of all customers

· Understand and abide by various customer requirements

· Resolve customer problems promptly and efficiently

· Understand the operations and rules of the various rail carriers and piers

· Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur

· Cooperate with Revenue Team to retain and/or develop business

· Trace and monitor existing loads in the system to prevent problems from occurring

· Other duties as assigned

Requirements:

· Experience in intermodal transportation or import/export business preferred

· Excellent communication abilities, both written and verbal

· Excellent computer skills

· Ability to effectively multi-task when necessary

· Flexible; able to work in past-paced environment

· Ability to work independently and make informed decisions

· Associates degree or equivalent combination of education and relative experience

· Ability to work long hours/swing shift hours if necessary to handle special customer requests

All potential new hires must pass a drug screen and back ground.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person