CSR - Customer Support Representative

Job Title: Customer Support Representative

Location: Johar Town, Lahore

Company: Inteliqo

Job Type: Full-time

Job Summary:

We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

- Identify and assess customers' needs to achieve satisfaction.

- Provide accurate, valid, and complete information to customers using appropriate methods and tools.

- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.

- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.

- Document interactions and maintain accurate records in the customer service database.

- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.

- Gather feedback from customers and share insights with the management team to improve service quality.

- Participate in training and development programs to enhance customer service skills and product knowledge.

- Meet or exceed individual and team performance targets and KPIs.

**Qualifications:**

- High school diploma or equivalent; a degree in a relevant field is a plus.

- Proven experience in a customer service role or similar position.

- Strong communication skills, both verbal and written.

- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.

- Proficiency in using customer service software and Microsoft Office Suite.

- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

- A friendly and positive attitude with a passion for helping others.

- Flexibility to work varying shifts, including evenings and weekends, as needed.

How to Apply:

If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume

Job Type: Full-time

Pay: Rs80,000.00 - Rs120,000.00 per month

Work Location: In person