Customer Service Representative

Position Overview:
We are seeking a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product/service information, addressing concerns, and driving sales through excellent communication and relationship-building skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide detailed information about products and services to potential and existing customers.
• Identify customer needs and recommend suitable products or solutions.
• Maintain positive relationships with customers by addressing concerns and resolving issues effectively.
• Meet or exceed sales targets and contribute to overall team goals.
• Accurately process orders, applications, and requests.
• Keep records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to ensure customer satisfaction.

Qualifications & Skills:

• Bachelor’s degree or equivalent experience preferred.
• Prior experience in customer service or customer support roles is a plus.
• Strong verbal and written communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Goal-oriented, with proven ability to achieve sales targets.
• Proficiency in MS Office and CRM tools is desirable.
• Excellent problem-solving and interpersonal skills.

Job Type: Full-time

Work Location: In person