CTI CASE MANAGER-HOURLY

Case Manager

We are looking for energetic, compassionate and empathetic people who want to make a difference in the lives of people experiencing homelessness in Philadelphia.

FaSST/Connections CTI Resource Coordinators engage individuals experiencing homelessness with a history or present struggle with mental health challenges and/or substance use.

The Case Manager is responsible for identifying and coordinating resources to meet the individualized needs of program participants. This role ensures implementation of service and treatment plans, advocates for participants to access necessary services, and helps identify program needs and service gaps while recommending improvement strategies.

The Case Manager works collaboratively with program participants, clinical teams, and community partners to support recovery, stability, and overall wellness. All responsibilities are performed in alignment with APIS and RHD organizational values.

Team-Based Planning

• Participate as a member of a multidisciplinary team to provide holistic, recovery-oriented services.

• Assist in developing and reviewing recovery plans in collaboration with program participants, clinical staff, medical providers, and other stakeholders.

• Build and maintain relationships with community organizations and service providers to connect participants with available resources.

Direct Client Support

• Provide and coordinate community-based services that support recovery plan goals.

• Assist participants with accessing services such as housing resources, healthcare, employment, education, and community supports.

• Support participants in building independence, community connections, and engagement in services.

• Travel within the program’s service delivery area and transport participants to appointments when needed.

Administrative Responsibilities

• Complete required assessments, documentation, and service records according to agency, funder, licensing, and accreditation standards.

• Maintain accurate and timely case documentation in electronic systems.

• Participate in team meetings and case reviews.

• Perform other duties as assigned.

Education and Experience

• Bachelor’s degree in Human Services or a related field preferred, or equivalent experience.

• Intermediate computer proficiency.

• One year of case management experience preferred.

• Valid Driver's License held for a minimum of three years

• Minimum two years of experience supporting individuals in:

  • Behavioral health

  • Addiction recovery

  • Homeless services

  • Behavioral Health Home (BHH) or IDD services.

Core Competencies

Communication

• Ability to communicate effectively and respectfully with participants, families, staff, and community partners.

Ethical Practice

• Demonstrates integrity, maintains confidentiality, and protects the dignity and rights of individuals served.

Collaboration

• Works effectively with multidisciplinary teams and external partners to coordinate services.

Cultural Humility

• Respects and supports diverse backgrounds and perspectives while delivering inclusive services.

Problem Solving

• Identifies barriers and implements solutions to support participant success.

Organization and Documentation

• Strong organizational skills with attention to detail and accurate documentation practices.

Customer Service

• Provides high-quality service to participants, families, and stakeholders.

Technology Proficiency

• Basic computer skills with ability to utilize email, electronic records systems, and data entry platforms.

Regulatory Compliance

• Maintains working knowledge of program regulations, APIS values, and agency policies.

Professional Standards

• Follow OSHA requirements and safety guidelines.

• Adhere to all Fire and Safety policies.

• Comply with Fiscal, Office, and HR personnel policies.

• Maintain HIPAA compliance and confidentiality.

• Attend required trainings and meetings.

• Maintain professionalism and good judgment in all duties.

Equipment and Technology

• Telephone (cellular and multi-line)

• Computer and office equipment (copier, fax, calculator)

• Microsoft Office and agency software systems

Physical Requirements

Medium work level:

• Exert up to 50 pounds occasionally

• Up to 20 pounds frequently

• Up to 10 pounds constantly

Physical activities may include:

• Sitting or standing for extended periods

• Walking

• Using hands and fingers for data entry and documentation

• Climbing stairs

• Reaching, pushing, pulling, bending, kneeling, stooping, or crouching

Safety and Compliance Knowledge

• Bloodborne Pathogens

• Right-To-Know regulations

• HIPAA compliance

• Security procedures

• Fire and safety standards

Additional Statement

This job description outlines the general responsibilities and expectations of the role. Additional duties may be assigned as needed to support program operations. All employees are expected to demonstrate teamwork, sound judgment, and adherence to organizational values.