Cusomer Success Agent

Job post summary

Pay: 80,000.00 (PKR)-100,000.00 (PKR) per month

Job Description:

Job Opportunity: Customer Success Agent

Biztek Apps is seeking a dedicated and highly motivated Customer Success Agent to join our team. If you have excellent communication skills, a solid American accent, and a passion for customer satisfaction, we want to hear from you!

Location: Defence Mor, Walton Road, Lahore
Timings: Night Shift (7 PM to 5 AM)

Key Responsibilities

• Convert Hot Leads: Engage with potential clients and convert warm leads into satisfied customers.
• Provide Support: Offer exceptional customer support through various channels, addressing their queries and concerns promptly.
• Resolve Issues: Effectively handle customer complaints, ensuring all issues are resolved in a timely and professional manner.
• Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure satisfaction and retention.
• Assist with Onboarding: Help new clients understand our products and services and guide them through the initial setup process.

What We’re Looking For

• Education: Bachelor’s degree in any discipline.
• Experience: Prior experience in customer service or a similar role is a plus.
• Skills:
• Strong Communication Skills: Fluent in English with a solid American accent (mandatory).
• Customer-Centric Attitude: Passionate about helping others and solving problems.
• Strong Problem-Solving Skills: Ability to think critically and resolve issues quickly and efficiently.
• Tech-Savvy: Comfortable using customer support software and CRM systems.

What We Offer

• Competitive Salary with performance-based incentives.
• Night shift perks and a supportive work environment.
• Opportunities for career growth and advancement.

How to Apply

If you meet the above qualifications and are excited to take on this dynamic role, send your resume to hr@biztekapps.com Or WhatsApp: 0347-4558669 with the subject line : Application for Customer Success Agent.

We look forward to having you join our team and make an impact!

Job Type: Full-time

• Apply only if you are willing to work in the night shift at Defence Mor, Walton Road, Lahore.

Education:

• Bachelor's (Required)

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person