Customer Account Manager

ABOUT US

Enovative Mechanical & Energy Services (EMES) is a full-service mechanical contracting company specializing in commercial HVAC/R service, refrigeration, multifamily hot water systems, and building energy retrofit projects.

For over 30 years, we’ve built strong relationships with high-quality clients throughout Southern California. Our success comes from investing in our people, our training, and our culture. Many of our employees have been with us for over a decade, and nearly one-fourth of our team has been with us 17+ years.

At EMES, we believe in creating an environment where employees can grow, contribute, and build long-term careers.

ABOUT THE ROLE

We’re looking for a relationship-driven professional to manage and grow a portfolio of existing HVAC service accounts. This is not a cold-calling or new business development role — you’ll be handed a book of accounts and your job is to maximize value for each customer. That means staying on top of their equipment, following up on open proposals, recommending the right service and replacement solutions, and becoming their trusted advisor.

We know what these accounts did last year. We’ve modeled your earning potential based on real data, and the opportunity is significant for someone who shows up consistently and builds genuine relationships.

WHAT YOU’LL DO

Own Your Accounts

• Manage a defined portfolio of existing commercial HVAC customers — these relationships are yours to develop
• Become the go-to point of contact for each account, building trust over time
• Track account activity, service history, and open opportunities in our CRM

Drive Revenue Through Service & Replacements

• Follow up on open service repair proposals generated by our field technicians
• Present unit replacement proposals to customers and guide them through the decision
• Identify and recommend preventative maintenance and repairs that extend equipment life
• Close deals by genuinely solving customer problems — not by pushing product

Collaborate With the Field Team

• Work closely with our technicians and dispatchers to stay ahead of customer needs
• Conduct site visits when needed to close deals or address customer questions
• Be a communication bridge between the customer and our technical team

WHO YOU ARE

We’re hiring for attitude, aptitude, and the ability to connect with people. Technical HVAC knowledge is trainable — the following is not:

• Natural relationship builder — you have a gift for making people feel heard and valued
• Strong communicator, comfortable talking with customers and field technicians alike
• Self-motivated and disciplined — this role has flexibility, which means it rewards people who don’t need to be managed
• Fast follow-up is a reflex for you, not a reminder
• Comfortable with technology — you’ll live in a CRM and Google Suite daily
• Willing to get in the field — occasional site visits and ladder climbing required
• Valid driver’s license and reliable personal vehicle required (role includes regular
• customer site visits)

Preferred but not required:

• Sales experience in HVAC, mechanical, or a related service industry
• Background as a dispatcher, service writer, or customer service rep in a trade business
• Familiarity with CRM or proposal management software

OUR CORE VALUES

Our culture is built around four core values that guide how we work with our team and customers:

Always Improving

We value learning, growth, and continuous improvement.

Dedicated

We show commitment to our team, our customers, and the quality of our work.

Self-Starters

We take initiative, solve problems, and take ownership of our responsibilities.

Partnership Mindset

We believe in long-term relationships, win-win outcomes, and putting people first.

COMPENSATION & GROWTH

We’ve modeled this role against real account performance. Here’s what the trajectory looks like for someone who executes:

• Year 1: $60,000–$80,000 (base salary + commission while you ramp)
• Year 2: $100,000+ as you hit your stride
• Year 3+: $150,000–$200,000+ — no cap on commission

You’ll start on a base salary + commission structure during training. Once you hit a performance threshold that demonstrates you can sustain yourself on commission, the role transitions to a draw against commission. We’re transparent about this upfront because it’s the right structure for someone who wants to maximize their earning potential — and it’s not the right fit for someone who doesn’t.

BENEFITS & PERKS

Enovative Mechanical & Energy Services offers high-quality benefits that begin the 1st day of the month after your start date.

Benefits include:

• Paid Medical Insurance
• Paid Dental Insurance
• Vision Insurance
• Paid Life Insurance
• 401(k) with company match
• Generous PTO policy starting at 10 days
• Paid Holidays
• Professional development opportunities
• Long-term career growth in a stable and growing company

WHY JOIN US

• Established company with 30+ years of industry experience
• Hybrid flexibility: Work from home when possible, get in front of customers when it matters
• Warm book of business: You’re not starting from zero — the accounts exist, the relationships are there to be built
• Supportive team: Experienced technicians and a collaborative back-office that has your back
• Real growth: This role is built to scale with your performance, not a fixed ceiling

READY TO APPLY?

If you’re a relationship-first person who wants to build a real book of business with uncapped upside, we’d love to hear from you. Apply now and tell us why you’re the right fit.

Job Type: Full-time

Base Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Anaheim, CA 92805