Customer Account Specialist

Location: Dubai, UAE

We are looking for an experienced Customer Account Specialist to join our growing team at our Dubai MRO Centre. This role supports our continued commitment to delivering high-quality maintenance, repair, and overhaul (MRO) services to our global aviation clients.

Key Responsibilities:

• Manage customer communications, ensuring timely response to RFQs, RFPs, and service-related inquiries.
• Prepare and submit quotes, tenders, and contract documents in line with customer and internal expectations.
• Coordinate internally with operations, logistics, and finance to ensure timely service delivery.
• Track and report on customer metrics, quote outcomes, and contract performance.
• Support face-to-face meetings, work scope reviews, and real-time approvals for scope changes or component exchanges.
• Maintain accurate records of customer interactions, agreements, and service requirements.
• Participate in continuous improvement initiatives to enhance customer satisfaction and delivery performance.
• Provide after-hours AOG (Aircraft on Ground) support when required.

Requirements:

• Bachelor’s degree in Business, Aerospace Engineering, or a related field (Master’s degree is a plus).
• Minimum 3 years of experience in customer account management, preferably in the MRO or aerospace sector.
• Proficiency in MRP systems; SAP experience preferred.
• Strong MS Office skills (Excel, Word, Outlook).
• Excellent written and spoken English.
• Strong technical understanding of aerospace component repair.
• Strong problem-solving skills and a customer-focused mindset.