Customer Business Solutions Professional - Middle East

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

The primary purpose of the Customer Business Solutions is to drive the development and implementation of Business Solutions (web platform, EDI, reports and dashboards) for our customers. The position is responsible for acting as a strategic partner to clients, understanding their unique business needs, and delivering standard solutions or tailored freight forwarding solutions that optimize supply chain performance.

Pre-Sales

• Design and Present Business Solutions to customers
• Promote standard solutions, our EDI/API interfacing capabilities, and e-booking benefits
• Capture customer needs and identify related requirements (reports, EDI…) as well as specifics
• Present and promote existing business solutions to Sales/ BD teams, ensuring they are aware of the overall IT solutions.

Solution Implementation:

• Validate Solution Design with all CBS and Customer Service involved in the traffic. Manage the project activities related to the Business Solutions.
• Identify non-standard requests and build alternative solutions.
• Configure all necessary Business Tools (or ensure they are properly setup) – such as web access for customers, application specific setup etc.
• Coordinate and be part of the EDI/API project with customer and CEVA Business Analysts.
• Configure Standard Report or create custom reports when required such as Tracker for EDI flow monitoring, KPI etc.
• Provide tools (Missing report/dashboards) to the teams in charge of Data Quality for Internal control (Missing Report)
• Complete the relevant documentation related to Business Solutions and handover to Operations (BPS, Customer service) when the customer specific impacts the work instructions.

Roll-Out:

• EDI / Reports: Detect potential issues and either resolve them or co-ordinate corrective actions
• Fine-tune Customer reports and KPIs

Run:

• Pro-actively promote our Business Solutions, especially during Client QBRs
• Train our customers in Business Solutions

Continuous Improvement:

• Take part in Continuous Improvement initiatives when Business Solutions can improve our productivity (EDI, Automatic Report, Streamline Process)
• Return on experience (RETEX) management
• Contribute to solution enhancements by submitting 'request for evolution' tickets and drafting user stories, in coordination with Regional and Global CBS teams
• Participate and actively contribute to innovation and transformation projects that involve the Web Platform, Customer Reporting, or Customer EDI, ensuring alignment with solution requirements

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.