Customer Care Coordinator

The Role

We are seeking a detail-oriented and customer-focused Customer Care Coordinator to join our team. This role is responsible for ensuring exceptional service delivery by managing customer inquiries, resolving issues efficiently, and supporting overall customer satisfaction and retention.

Key Responsibilities

- Serve as the primary point of contact for customer inquiries via phone, email, and chat.

- Resolve customer concerns promptly and professionally, escalating issues when necessary.

- Coordinate with internal departments to ensure timely and accurate resolution of customer requests.

- Maintain up-to-date records of customer interactions and transactions using CRM systems.

- Monitor customer feedback and report trends to support service improvement initiatives.

- Assist in onboarding new customers and providing product or service-related guidance.

- Support the development and implementation of customer service policies and procedures.

Qualifications

Education:

High school diploma or equivalent; associate or bachelor's degree preferred.

Experience:

2+ years of experience in a customer service or coordination role.

Skills:

1. - Excellent verbal and written communication skills.
2. - Strong problem-solving abilities and attention to detail.
3. - Proficiency with CRM software and Microsoft Office Suite.
4. - Ability to multitask and remain calm under pressure in a fast-paced environment.
5. - Bilingual proficiency is a plus.
6. - Knowledge of customer support platforms (e.g., Zendesk, Salesforce).