Customer Service Coordinator

Job purpose

Interact with our customers and provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Duties and responsibilities

1. Receive purchase request from tender coordinator, Sales and marketing teams.

2. Check for stock position, price, quantity, code as per Customer purchase order.

3. Consolidate all request as per source, principle and currency wise.

4. Generate purchase order into system and take print out.

5. Take approval of purchase orders from Division Manager.

6. Take approval from Finance and Admin Director.

7. Send purchase order to principles by fax, email, courier. In case of Johnson & Johnson send purchase order into Excel sheet.

8. Receive order confirmation from other companies within 24 hours.

9. Check order confirmation for any discrepancy.

10. Update the due date of the orders to assist

11. Forward purchase order and order confirmation to Procurement in timely manner.

12. Follow up for delivery if needed

13. Receive phone calls from customers for order status.

14. Provide order status to customers by taking information from relevant persons.

15. Arrange hotel booking, ticket booking, flight booking etc.

16. Coordinate for organizing the conferences.

17. Arrangement of stationery and grocery for the division.

18. Preparing various reports required by the management.

19. Assisting product specialist as and when required.

Qualifications

• Minimum of bachelor’s degree in any subject
• Minimum of 2 years’ experience
• Interpersonal skills
• Communication Skills
• Computer knowledge / Oracle / MS
• From Healthcare Field / Similar Pharma