Customer Care Executive

Job Title: Customer Care Executive
Experience Required: 2–3 years
Location: Head Office – Lower Parel, Mumbai
Industry: Shipping

Role Summary: Customer Care Executive

The Customer Care Executive will be responsible for assisting users of the MMD3 portal, handling customer queries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries related to the MMD3 portal via IVR or email.
• Assist customers in registration, login, and navigation of the portal.
• Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures.
• Escalate technical issues to the IT/technical team and follow up until resolution.
• Maintain records of customer interactions and feedback.
• Provide guidance on tariff, billing, and compliance processes related to MMD3.
• Ensure high customer satisfaction through professional communication and timely support.
• Familiarity with ICEGATE, shipping documentation, or VGM submission.
• Basic knowledge of MS Office and ticketing systems.

Required Skills & Qualifications:

• Graduate in any discipline (preferred: Commerce, Logistics, or IT background).
• 1–3 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred).
• Good knowledge of online portals, data entry, and documentation processes.
• Excellent communication skills (English and Hindi; regional language is a plus).
• Problem-solving skills with attention to detail.
• Ability to work under pressure and handle multiple queries simultaneously.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person